Matthew Brown's Resume (Last updated March 29th 2009)

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MATTHEW BROWN

Round Rock, Texas 78664 - USA
www.barakisbrown.com

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OBJECTIVE 

An open-minded individual with a flexible approach to work, which enables accommodation of change. Able to work well with a group or on own initiative. Willing to take any responsibilities and assignments, regardless of the challenge. A self-reliant individual with the ability to pick up new ideas and concepts quickly. Enjoys learning new skills and methods of working. Takes pride in producing excellent work and can accept constructive criticism. Organized and can work under pressure in a busy environment.

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WORK EXPERIENCE 

Harte-Hanks, Austin,Texas

Feb 23,2008 - Current

Inbound Customer Service - Samsung Printers

Help troubleshoot Samsung Printers,Faxes,Copiers.
I did the above work as a Tier 1 Agent but now since I am a T2 agent I also now help customers with advanced troubleshooting, service and warranty work.

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Fry's Electronics, Austin, Texas

5/1/2006 - 1/30/2008

Sales

Worked in Appliance/Telecoms department selling all types of phones ranging from home phones to cell phones/plans. I also sold fax machines.

I helped the appliance side out when they needed me helping customer find the right appliance for their need.

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Home Depot, Austin, Texas

4/9/2001 - 3/25/2006

Cashier

Helped the front end with cashiering and towards the end I moved over to returns. While I worked in the returns I tried to help customer with their returns and any aggravation they had based on their experience.

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Triple S Petroleum, Austin, Texas

1/1/1997 - 1/25/2001

Sales/Manager

Worked both as a cashier then later as a manager at a local store. Learned how to deal with wide range of customers and then also learn how to interact with employees as a manager.

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INTERESTS 

Working with computers in the area of programming,networking.operating systems, Gaming(Console,Computer), Roleplaying Gaming
Attending my favorite church Pond Springs Church of Christ

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SKILLS 

Active Listening
Fast Learner

Computers:
  • Installing/Maintaining Windows XP/Vista/2003)
  • Office (97,2000,XP,2003)
  • Use SAP
  • .NET 2.0(C#,some asp.net) using Visual Studio 2005

Some Java experience mostly using Netbeans

Knowledge of how to use a cash register
Use Internet resources when needed
Knowledge of different type of cell phones


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EDUCATION 

Bishop McGuinness, Oklahoma City, OK, 1983 - 1989

Graduated High School in

 

Benedictine College, Atchison, Kansas, 1989 - 1990

Computer Science

 

Unversity of Central Oklahoma, Edmond, Oklahoma, 1990 - 1991

Computer Science

 

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REFERENCES 

Jonathan Andrews

tel: 512-466-8039
Hutto, TX 78664, USA

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Keneth Pierce, President
BZB Enterprises

tel: 512-962-9304
2625 Berkett Drive
Austin, TX 78745-4355, USA

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Steve Moulton
Minitmaidsofaustin

tel: 512-446-9036
2625 Berkett Drive
Austin, TX 78745-4355, USA

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