Matthew Brown

Last updated July 27th 2009
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Matthew Brown

Round Rock, Texas 78664 USA


www.barakisbrown.com

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OBJECTIVE

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An open-minded individual with a flexible approach to work, which enables accommodation of change. Able to work well with a group or on own initiative. Willing to take any responsibilities and assignments, regardless of the challenge. A self-reliant individual with the ability to pick up new ideas and concepts quickly. Enjoys learning new skills and methods of working. Takes pride in producing excellent work and can accept constructive criticism. Organized and can work under pressure in a busy environment.

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WORK EXPERIENCE

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Feb 23,2008 - Current
Inbound Customer Service - Samsung Printers

Harte-Hanks

Austin,Texas
Help troubleshoot Samsung Printers,Faxes,Copiers.
I did the above work as a Tier 1 Agent but now since I am a T2 agent I also now help customers with advanced troubleshooting, service and warranty work.

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5/1/2006 - 1/30/2008
Sales

Fry's Electronics

Austin, Texas
Worked in Appliance/Telecoms department selling all types of phones ranging from home phones to cell phones/plans. I also sold fax machines.

I helped the appliance side out when they needed me helping customer find the right appliance for their need.

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4/9/2001 - 3/25/2006
Cashier

Home Depot

Austin, Texas
Helped the front end with cashiering and towards the end I moved over to returns. While I worked in the returns I tried to help customer with their returns and any aggravation they had based on their experience.

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1/1/1997 - 1/25/2001
Sales/Manager

Triple S Petroleum

Austin, Texas
Worked both as a cashier then later as a manager at a local store. Learned how to deal with wide range of customers and then also learn how to interact with employees as a manager.

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INTERESTS

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Working with computers in the area of programming,networking.operating systems, Gaming(Console,Computer), Role-playing Gaming
Attending church @ Pond Springs Church of Christ

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SKILLS

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Active Listening
Fast Learner

Computers:
  • Installing/Maintaining Windows XP/Vista/2003)
  • Office (97,2000,XP,2003)
  • Use SAP
  • .NET 2.0(C#,some asp.net) using Visual Studio 2005

Some Java experience mostly using Netbeans

Knowledge of how to use a cash register
Use Internet resources when needed
Knowledge of different type of cell phones


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EDUCATION

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1983 - 1988

Bishop McGuinness

Oklahoma City, OK

Graduated High School

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1988 - 1989

Benedictine College

Atchison, Kansas

  • Computer Science

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1989 - 1990

Unversity of Central Oklahoma

Edmond, Oklahoma

  • Computer Science

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REFERENCES

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Sean Wade, Manager
Samsung Office Automation
Harte-Hanks

tel: 512-434-1100
2800 Wells Brance Parkway
Austin, TX 78728, USA

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Josh Martin, Appliances Manager
Fry's Electronics
tel: 512-733-7000
12707 North Mopac Expressway
Austin, TX 78727-4206, USA

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Steve Moulton
Minitmaidsofaustin

tel: 512-446-9036
2625 Berkett Drive
Austin, TX 78745-4355, USA

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